Canonical answers to the questions real users are asking right now — distilled from support conversations, kept current, and searchable. For 14 years of history, see the community archive.
Recent LG firmware (webOS 26) rejects the pairing certificate that older Roomie versions presented, so the TV silently refuses the connection, never shows a pairing prompt, and the…
Sony has shipped two generations of its receiver IP protocol, and Roomie's model list carries codesets for both. Receivers from the STR-DN1070 onward speak the newer generation (th…
With enough rooms, the Room Picker's cloud could grow taller than the screen — and older versions centered the list instead of scrolling, clipping rooms off both ends. Roomie Remot…
When Roomie connects to a system natively and your Apple Home also exposes the same hardware, both copies arrive. Prefer the native connection — it's deeper and faster — and use th…
Perpetual purchases are tied to the app they were bought in: Roomie Remote 9 continues to honor yours, but Roomie Remote X is subscription-based, with Unlimited available monthly o…
Posters come from a Plex Media Server, not from a Plex player app — a Shield or TV running Plex is a player, which is a different thing. Roomie needs your Plex account to have an a…
Either works — what matters is that the primary stays powered, on the network, awake, and signed in. A Mac mini is an excellent always-on primary and needs no special treatment; a …
When every remote in the house goes dead at once, the usual cause is upstream: the Primary Controller is running unlicensed, so it drops the commands the other devices relay throug…
A cosmetic gap, not a control problem: certain input selector codes — notably the TV/eARC input on newer Onkyo, Integra, and Pioneer models — were missing from the label table, so …
That exact split — AV devices unreachable remotely while HomeKit accessories keep working — almost always means the Remote Access address in your Home settings isn't your home's re…
Samsung soundbars (like the HW-Q990 series) aren't supported as network-controlled devices — they answer just enough of Samsung's discovery protocol to appear in the list, but ther…
If an activity behaves as a working on/off toggle from its room tile but the Automation editor shows no Start/Stop choice for it, you've hit a bug where the automation surfaces use…
A pairing race specific to the Google TV Streamer (2024) caused correctly-entered pairing codes to be rejected. Roomie Remote 10.5 fixes it — update from the App Store. After updat…
When a TCL TV works right after setup and then goes quiet, it's almost always one of three things: the TV's IP address changed, the TV shut down its network-control service in stan…
Use "All Models Zone 1" with port 23 (Type: Receiver, Brand: Marantz). Older guidance saying "2016+ Models" refers to the same integration — it was renamed — so if instructions sen…