Canonical answers to the questions real users are asking right now — distilled from support conversations, kept current, and searchable. For 14 years of history, see the community archive.
Posters come from a Plex Media Server, not from a Plex player app — a Shield or TV running Plex is a player, which is a different thing. Roomie needs your Plex account to have an a…
Either works — what matters is that the primary stays powered, on the network, awake, and signed in. A Mac mini is an excellent always-on primary and needs no special treatment; a …
When every remote in the house goes dead at once, the usual cause is upstream: the Primary Controller is running unlicensed, so it drops the commands the other devices relay throug…
A cosmetic gap, not a control problem: certain input selector codes — notably the TV/eARC input on newer Onkyo, Integra, and Pioneer models — were missing from the label table, so …
That exact split — AV devices unreachable remotely while HomeKit accessories keep working — almost always means the Remote Access address in your Home settings isn't your home's re…
Samsung soundbars (like the HW-Q990 series) aren't supported as network-controlled devices — they answer just enough of Samsung's discovery protocol to appear in the list, but ther…
If an activity behaves as a working on/off toggle from its room tile but the Automation editor shows no Start/Stop choice for it, you've hit a bug where the automation surfaces use…
A pairing race specific to the Google TV Streamer (2024) caused correctly-entered pairing codes to be rejected. The fix shipped in the Roomie Remote 10.5 beta on TestFlight — beta …
When a TCL TV works right after setup and then goes quiet, it's almost always one of three things: the TV's IP address changed, the TV shut down its network-control service in stan…
Use "All Models Zone 1" with port 23 (Type: Receiver, Brand: Marantz). Older guidance saying "2016+ Models" refers to the same integration — it was renamed — so if instructions sen…