Buttons do nothing from every device — check the Primary Controller's sign-in
In short
When every remote in the house goes dead at once, the usual cause is upstream: the Primary Controller is running unlicensed, so it drops the commands the other devices relay through it. Your subscription follows your Apple Account — on the primary device, sign in with the same Apple Account that holds the purchase, then run Restore Purchases.
Why one device breaks all of them
Commands from your iPhone or iPad route through the primary. If the primary has no valid license — commonly after signing out, deleting accounts to start fresh, or setting up a new machine — it can't act on what the others send. The symptom shows up everywhere, but the cause lives on one device.
The fix, on the primary itself
On the Primary Controller (not the device in your hand): open Roomie's settings, sign in with the same Apple Account that purchased the subscription, then use Restore Purchases. The license re-links to the account, and relayed commands start flowing again immediately.
A note on starting over
Deleting accounts to reset a setup breaks the link between the license and the installation — the subscription itself is safe with Apple, but the app needs the sign-in plus Restore Purchases to reconnect it. If restore doesn't take, contact support with the Apple Account email you purchased under.
Distilled from real support conversations, with details generalized. Every setup differs — if this doesn't resolve it, contact support with diagnostics.
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