I bought Unlimited Perpetual in Roomie 9 — what happens in Roomie Remote X?
In short
Perpetual purchases are tied to the app they were bought in: Roomie Remote 9 continues to honor yours, but Roomie Remote X is subscription-based, with Unlimited available monthly or annually. Before starting a subscription in X, sign in with the same Apple Account and check the purchase screen — loyalty offers for longtime Roomie 9 Unlimited owners appear there, and only while no X subscription is active.
What carries over and what doesn't
The old Unlimited Perpetual license lives inside the original app, and that app keeps working with it. Roomie Remote X is a separate purchase with subscription tiers — One Room, One Home, and Unlimited — and the Unlimited tier is the one offered both monthly and annually.
Check the purchase screen before you subscribe
Order matters here. Loyalty recognition works by seeing your original purchase under the same Apple Account while you have no active X subscription — so sign in first, open the purchase screen, and look for the loyalty callout before subscribing normally. Start a regular subscription first and the offer no longer presents itself.
If nothing appears
Write to support@roomieremote.com with roughly when and where you bought the original Unlimited. We can look the purchase up on our side and set up the loyalty offer manually.
Distilled from real support conversations, with details generalized. Every setup differs — if this doesn't resolve it, contact support with diagnostics.
More answers
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