From the support desk

Plex posters don't appear in Now Showing — what's required

In short

Posters come from a Plex Media Server, not from a Plex player app — a Shield or TV running Plex is a player, which is a different thing. Roomie needs your Plex account to have an actual server that it can reach on your network. If your only server is remote (hosted, or a friend's library), it can't serve as a poster source.

Server vs. player — the distinction that matters

The Plex app on a Shield, Apple TV, or smart TV plays media; the Plex Media Server hosts it. Signing into Plex in Roomie can succeed perfectly while still finding no server, because your account has players but no server — and posters only come from a server's library.

The checklist

First, confirm a Plex Media Server actually runs on your network (on a Mac, PC, or NAS) and appears under your account at plex.tv. Second, make sure it's the same Plex account you signed into in Roomie — a server shared to you by someone else, or one reachable only over the internet, may not register. Third, keep the server on your LAN: Roomie connects to it directly by its local address.

Still no posters?

Sign out and back into Plex in Roomie's settings after confirming the server, then reopen the media guide. If posters still don't populate, contact support and mention whether your server is local or remote — that's the first thing we'll check.

Distilled from real support conversations, with details generalized. Every setup differs — if this doesn't resolve it, contact support with diagnostics.

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