From the support desk 2026-09

A device shows up twice — once directly and once through HomeKit

In short

When Roomie connects to a system natively and your Apple Home also exposes the same hardware, both copies arrive. Prefer the native connection — it's deeper and faster — and use three switches to tame the duplicates: per home, "Synchronize HomeKit" and "Matching Room Names Only" control what imports at all; per device, "Hide in Homebar" tucks away individual stragglers.

Native first

Direct integrations — Lutron, Sonos, receivers, shades — speak each system's own protocol, which means faster state updates and commands HomeKit doesn't expose. When both paths exist for the same hardware, treat the native connection as the real device and the HomeKit copy as the one to hide.

The three switches

In the home's settings, "Synchronize HomeKit" is the master switch for importing HomeKit accessories at all, and "Matching Room Names Only" limits the import to accessories whose HomeKit room matches one of your Roomie rooms — a good middle setting for large homes. For individual devices, "Hide in Homebar" in the device's settings removes a single duplicate from view without touching anything else.

Why duplicates aren't hidden automatically

Some native integrations connect at the system level — one lighting processor speaking for a whole house of loads — rather than device-by-device, so there isn't always a reliable one-to-one match between a HomeKit accessory and a native device. Automatic suppression would guess; the switches let you decide.

Distilled from real support conversations, with details generalized. Every setup differs — if this doesn't resolve it, contact support with diagnostics.

A device shows up twice — once directly and once through HomeKit

In short

Native first

The three switches

Why duplicates aren't hidden automatically

More answers