UK Guide data

2013 · 4 replies · Configuration

This discussion is 13 years old. It predates today's Roomie Remote X, and the app names, menus, features, pricing, and device details below have changed substantially since 2013. Treat it as historical reference — see Support and current compatibility for how things work today.

In short

Is anyone else having issues with the guide data? It's refreshing and some channel listings are showing, but there are l — Staff replied: “Yes, there is some kind of partial guide data issue affecting specific channels worldwide. Some customers are getting all guide data and others are missing some channels, it seems mostly focused in the US and UK but that”

Question 2013-11 · older version

Is anyone else having issues with the guide data? It's refreshing and some channel listings are showing, but there are loads that are missing. Such as the main 5 terrestrial channels, BBC 1/2, ITV, Channel 4/5. There are plenty more missing too. It's been like this for a couple of days now.

Roomie Staff 2013-11 · older version

Yes, there is some kind of partial guide data issue affecting specific channels worldwide. Some customers are getting all guide data and others are missing some channels, it seems mostly focused in the US and UK but that's not entirely clear. We've reported this to our providers and they're working on it. It should clear up relatively soon.

Thank you.

Member 2013-11 · older version

Super, thanks for the info

Roomie Staff 2013-11 · older version

This issue is reported as resolved now and looks good based on initial tests. Please let us know if you see any further issues.

Thank you.

Member 2013-11 · older version

Thanks, all seems back to normal

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