Problems pairing with Apple TV 4

2015 · 1 reply · Configuration

This discussion is 11 years old. It predates today's Roomie Remote X, and the app names, menus, features, pricing, and device details below have changed substantially since 2015. Treat it as historical reference — see Support and current compatibility for how things work today.

In short

Hello, I am unable to pair Simple Control with the new Apple TV 4. — Staff replied: “Quick reminder that the forums are not useful for support, so please direct support questions to support. We've seen a couple instances of this. They have been resolved by resetting the Apple TV.”

Questionjwilliams2385 2015-12 · older version

Hello,

I am unable to pair Simple Control with the new Apple TV 4. Here is what is happening:

  • I'm a big Simple Control user and have paired successfully with several Apple TV 2/3 devices
  • My new Apple TV 4 is running version 9.1
  • My Simple Control App is running version 4.0.7
  • I can get the 4-digit number to appear in Simple Control
  • I can enter the 4-digit number into the Apple TV 4
  • "Roomie - Jeff" shows under "Paired Devices" on the Apple TV 4
  • Nothing happens when I try to control the Apple TV 4 using Simple Control
  • Simple Control shows the commands at the top of the screen as blue like they were sent/received successfully
  • Apple's iPhone Remote App does work and successfully controls the Apple TV 4

Thanks for the help!

Jeff

Roomie Staff 2015-12 · older version

Quick reminder that the forums are not useful for support, so please direct support questions to support.

We've seen a couple instances of this. They have been resolved by resetting the Apple TV.

Thank you.

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