Adding SmartThings

2015 · 4 replies · Configuration

This discussion is 11 years old. It predates today's Roomie Remote X, and the app names, menus, features, pricing, and device details below have changed substantially since 2015. Treat it as historical reference — see Support and current compatibility for how things work today.

In short

Hello... I have a SmartThings V2 hub that I tried adding tonight. — Staff replied: “This is a known issue in 4.0.7. It will be fixed in the next release. If you really want to get it working ASAP, we do have a workaround if you contact support. Note this only affects *new* pairings.”

Questionjpooton2135 2015-12 · older version

Hello...

I have a SmartThings V2 hub that I tried adding tonight. I was presented with the SmartThings login, logged in successfully, chose my hub and a few lights to offer access to. However, after hitting the "authorize" button, I received a the following error:

"Pairing Error. Pairing was not successful"

... and nothing was added. Are there known issues with the SmartThings integration currently?

Thanks,

-James

Roomie Staff 2015-12 · older version

This is a known issue in 4.0.7. It will be fixed in the next release. If you really want to get it working ASAP, we do have a workaround if you contact support.

Note this only affects *new* pairings. Anyone who has already paired with SmartThings is fine.

Thank you.

clittle3527 2016-01 · older version

Is there a fix for this on the horizon? I'm having the same issue.

Roomie Staff 2016-01 · older version

Yes, 4.1.0 is waiting on Apple and has the fix for that. If you need it now, we can put you into beta, but 4.1.0 should be out within 5-14 days.

Thank you.

Roomie Staff 2016-01 · older version

4.1 is now live with the fix for this.

Thank you.

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