iTach disappears from Network

2014 · 1 reply · Configuration

This discussion is 12 years old. It predates today's Roomie Remote X, and the app names, menus, features, pricing, and device details below have changed substantially since 2014. Treat it as historical reference — see Support and current compatibility for how things work today.

In short

Hi I have roomie set up for two rooms and both work fine in terms of controlling the various eq. — Staff replied: “That sounds much like a Wi-Fi issue that Global Caché fixed in firmware 10 which was released a couple months ago but the vast majority of units out there are unlikely to have that firmware.”

Question 2014-02 · older version

Hi I have roomie set up for two rooms and both work fine in terms of controlling the various eq. However I am using iTachwifi in both rooms for control of TV and set top box. My problem is that frequently the iTach “disappear” from iPad Control. If I look for them on a hard wired computer I can see them on the net but anything that is attached via wifi cannot see them. The only solution appears to be to reset the router. Thinking it was a router problem I have changed the router but the problem persists. Is there a setting to ensure the remain visible as the system is all but useless like this?

Many Thanks for any help

Jonsc

Roomie Staff 2014-02 · older version

That sounds much like a Wi-Fi issue that Global Caché fixed in firmware 10 which was released a couple months ago but the vast majority of units out there are unlikely to have that firmware.

Updating firmware and/or contacting Global Caché support would be the best next steps as they provide support for their products directly.

Thank you.

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